VaTeya Prentiss - Case Manager
From a young age, I have been deeply intrigued by the complexities of the human mind. My interest was sparked by films that portrayed individuals with mental health conditions such as schizophrenia and dissociative identity disorder. These stories fueled a lifelong curiosity and ultimately led me to pursue a career in mental health and social services. Today, I serve as a Case Manager, working closely with individuals experiencing mental illness and homelessness—a role that aligns perfectly with my passion and purpose.
In my professional journey, I’ve encountered a variety of challenges, one of the most common being clients who struggle with medication adherence. These situations can be difficult, especially when symptoms escalate, but I’ve learned not to take it personally. Instead, I remain committed to providing consistent support, understanding that setbacks are part of the process.
One particularly pivotal moment in my career involved advocating for a client in need of an Assisted Outpatient Treatment (AOT) order. At the time, the client was hospitalized on a psychiatric unit, and I was required to attend a meeting with the medical team to discuss her care. It was an intense and unfamiliar experience, but I approached it with confidence and professionalism. I dressed appropriately, used clinical language I had learned from high-risk meetings, and presented my case clearly. As a result, the AOT order was successfully placed, ensuring the client received the structured support she needed.
To maintain my motivation and prevent burnout, I prioritize setting clear boundaries. I’ve found that boundaries are essential in this field; without them, emotional exhaustion can quickly take hold. One of the ways I protect my personal time is by turning off my work phone after hours and not engaging with work-related matters until I’m officially back on the clock. This practice helps me stay grounded and maintain a healthy work-life balance.
My career has also deepened my emotional awareness. I no longer rush to judgment when I see individuals struggling in public spaces. Instead, I approach these situations with empathy and grace, recognizing that many people face unimaginable hardships. This perspective has allowed me to connect with individuals from diverse backgrounds and build meaningful relationships within a multicultural workplace.
Outside of work, I avoid the distractions of social media and focus on personal growth. I remind myself that online appearances can be misleading and that my journey is unique. My spiritual practice plays a central role in keeping me grounded—I begin and end each day with time spent in prayer and reflection. Keeping God at the center of my life provides clarity, strength, and peace.
My ability to advocate for myself has been a lifelong trait. I’ve always been strong-minded and confident in my voice. This self-assurance has served me well both personally and professionally.
To young adults entering the field or navigating life’s challenges, my advice is simple: give yourself grace. Don’t be too hard on yourself. Keep God first and trust the pace He has set for your journey. Avoid comparing yourself to others and focus on your own growth and purpose.